Frequently Asked Questions

Below is a list of questions that are most frequently asked about our cleaning services.

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To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Yes, we are fully insured.

We accept cash, personal checks, or Venmo.

We require an upfront payment when the cleaners arrive before they begin.

If you are paying with cash or check, you can leave the payment on the kitchen counter in a visible spot. We do not accept post dated checks. If you are paying with Venmo, just pay when cleaners arrive and before they begin cleaning.

If we arrive to clean and there is no payment, we will contact you immediately. If we are unable to contact you, we will need to reschedule your appointment and you will be charged a cancellation fee of $35.

Yes, we bring the cleaning supplies that is needed. We can use your supplies if you would like instead or if you have a certain product that you would like us to use just let us know and leave it out for us.

Two people will come.

Yes, you will have the same cleaning professional(s) for each visit.

Here is a list of all the locations that we currently service.

Here is a full list of what is included in our cleaning service.

Here is a list of our prices.

Yes, of course. If you need to cancel or reschedule your cleaning service, please notify us at least 24 hours before your scheduled cleaning day. A fee of $35.00 will be applied to all accounts that are not canceled/rescheduled at least 24 hours before your scheduled cleaning day.

Your satisfaction is important to us. The cleaning methods we use ensure that your home receives the most consistent clean every time. However, we do recognize that perfection is not always possible. If we missed an area, just give us a call within 24 hours of your cleaning and we will return and re-clean the area you are dissatisfied with.

Unfortunately, we do not provide refunds once the cleaners have started or once you have already had the cleaning. Here are our terms of service.

Please write the check out to: Ilona's House Cleaning

We do not accept post dated checks.

Yes, we can use eco-friendly cleaning products, or if you prefer we can use yours. Just let us know.

We do not do laundry. See our full list of services here.

This is completely up to you, what you are most comfortable with.

Here are some things other people have done:

  • You can give us a key.
  • Leave a key outside under the door mat on the day of cleaning.
  • Garage code or key.
  • Leave the door unlocked.
  • Or just let us in yourself if you will be home.

We will treat your home like our own. We will make sure to lock up if you are not home and keep the key safe or leave it where want.

If we cannot gain entry to the home for any reason, you will be contacted. If we cannot reach you, a cancellation fee of $35.00 will be applied.

This is completely up to you. Some people like to schedule their cleaning when they are not home and others prefer to be at home during the process. As long as we have a way to get in.

No, we do not clean carpets.

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. We’ll do our best to work with your schedule.

If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

Yes, we have a list of what we can NOT clean along with services we do NOT offer. You can find the full list of services that we include and do NOT include, here, on our services page.

For health and sanitary issues, our cleaners will not handle any human or animal waste or bodily fluids.

What we can NOT clean & services we do NOT offer.

  • Laundry
  • Dishes
  • Carpets
  • Windows
  • Anything outside the home
  • Animal waste
  • Insects/Rodents
  • Cleaning bio-hazards (mold removal, blood, body fluids)
  • Inside of fireplace
  • High ceiling fans (that require stepping on ladder higher than 2 steps)
  • Reaching to clean something that requires stepping higher than 2 steps on a ladder
  • Chandeliers/Glass lamps
  • Moving or lifting anything over 25lbs
  • Hoarding, high levels of trash/debris
  • Industrial cleaning

If your question was not in the list or you didn't find the answer to a question that you had, please contact us and we will answer it for you.